What are the Customer Service Center Hours?
The Customer Service Department is available to serve you: Mon-Fri 8:00 AM
To 7:00 PM ET, Sat 9:00 AM to 5:00 PM we are CLOSED on Sunday.
How can I contact Customer Service Department?
You may contact us either by Ph (813) 990-0235, Fax us at: (813) 990-0235-8
Or *24 hours a day, 7 days a week by Email at the following
Address. customerservices@LoversWish.com
How do I request a catalog?
Presently we are working on a catalog to offer our customers, but this catalog is not ready for your viewing as yet. As soon as the catalog is completed and ready for distribution, we will send out a notification by email about our surprise arriving in your mail box. Until then please you can use our online catalog.
What if I can’t find a product that I want?
You may simply contact our Customer Service Department. Let our specialist help you. Just let them know what product you’re looking for, or the occasion and our staff member will help you find what you want.
How can I find out about your discounts, and Holiday specials?
Simply contact our Customer Service Department, and speak with one of our Gift Specialist. You may contact Customer Services either by Ph (813) 990-0235, Fax us at: (813) 990-0235-8 or *24 hours a day, 7 days a week by Email at the following address. customerservices@Lovers Wish.com
Does Lovers Wish send Unsolicited Promotional emails?
No! Lovers Wish only sends email offers to customers who have explicitly requested or registered with us. If you would like to request our occasional promotional email offers, notifying you of special deals, and website -only offers; please call, fax or email our Customer Service Department.
Do you have Gift cards?
We are looking into providing a Gift Card that maybe use no just in our store but also a number of our partner’s store. We are all very excited about offering this Gift Card to you, but it is not ready for distribution as yet! Although we do offer a Gift Certificate that can only be used in our store. Please call Customer Service Department or on your product Menu, click Gift Certificate.
I have a discount coupon you sent me; if I call in a Gift Basket order will I still get this discount?
Yes! You will need the control number, and expiration date on the coupon. All our coupon are date sensitive, please review your expiration date. If you prefer completing your offer online, but have some questions regarding your coupon or order, our customer service representatives will be eager to help. If you are concerned about completing the order online due to privacy and security issues, we assure you that Lovers Wish is committed to your privacy and security of your personal information. Please review our privacy and security statements.
Why do I have to register to purchase Perfume?
Registering with Lovers Wish will allow you to make purchases online. This information is very basic, name, mailing address, valid email address, etc. After making your selection you will be required to answer some additional questions. If you are uncomfortable with purchasing anything online even with all our security, you may call our Customer Service Department and give our Customer Service Gift specialist your order.
How do I register with Lovers Wish?
To setting up an account with Lovers Wish is very easy, just click on; My Account on your main page and follow the instructions. If you need assistance please contact your friendly Customer Service Gift Specialist.
What is a promotion code / control number on my discount coupon?
A promotion code / control number is a combination of letters and/or numbers that must be entered into your shopping cart during checkout, or given to our Customer Service Specialist over the phone when place an order. This number allows us to track our promotional offers we have made. So many of our incredible offers are date sensitive, this code help the Customer Service Department ensure our preferred customers were notified of the wonderful deal our Marketing Department has put together just for you.
You say: you have a No-Hassle 30 day return policy like so many others, but is it really No-Hassle?
Our return policy is simple. Within 30 days of receipt, you may return your order along as it is in its original condition (with the box and unused). Just contact our Customer Service Department for a return authorization request form. We issue a full refund for the price of any item you return, that follow our return procedure and conditions. We can only refund shipping costs if the return is the result of our error or the item is defective. Reimbursable shipping costs cannot not exceed our published per item shipping costs. The 30 day policy may be extended as long as the item is in its original saleable condition. Defective items will be covered as long as the item is returned in the same condition as it was sold.
I was very unhappy with the last company I dealt with, what you are going to do for me that is different.
Please read our company Mission Statement and our 100% Customer Satisfaction policies. You; our customer are why we are in business. You’re happiness is our most important job. Call and speak with One of our Customer Service Gift Specialist and they will tell you themselves how important you are to us.
Do you ever offer Free Shipping?
Yes! Our Shipping department is contently working our freight company to find new ways to lower or eliminate shipping costs to you. We understand the high cost of fuel, and the economic impact to our valuable customers. Soon we hope to be bringing you more FREE SHIPPING OFFERS!
Personal Information:
Why do you gather information personal information from us?
Simply, we need to verify who you are. Not unlike most retail merchants we use real-time credit card or debit authorization. During the checkout process our customer's credit card, debit Visa or Master card is charged at the time the order is placed, or unless you specifically request a Delayed Delivery Date. No order will be placed until an Authorization has been received from you’re banking institution for complete payment. Once Authorization has been received you will receive an email from. With so many Credit Cards stolen each day around the world and the problems with identify fraud, we are committed to or customer to ensure their transactions are private and secure. Please review our website usage Terms, and Privacy notices, if you have any questions, or you may contact our Customer Service Department.
What information do you gather?
We will only collect only the information necessary to process your order and collect payment for services rendered. We collect sufficient information to obtain payment authorization and funds from the buyer’s credit card company, to communicate via email and to arrange for delivery to the designated recipient. We require phone numbers for both purchaser and recipient to insure that we can resolve delivery issues in a timely manner.
What Information Does Lovers Wish share with others?
We will never release or reveal your personal information to any third party or entities except under the following circumstances, as outline and depicted below: Except for cases in which we are working with authorities to investigate and prosecute fraudulent orders or a website security breach, we NEVER turn over your information to any legal or financial authority without a subpoena. If there is an inquiry about your account from any entity, we will disclose this fact to you within 30 days of the inquiry, unless a valid court order has been produced. If we are asked by the court to provide information, we will inform you of the action that we took and the information that was provided, if any. All requests by any governmental agency, or an attorney, will require a subpoena. Formal request for discovery pursuant to any and all legal action, or pending legal action will be pursuant to all local and federal privacy acts.
Gift Certificates
Do you have Gift Cards available for me to purchase?
Yes! We are looking into providing a Gift Card that maybe use not just in our store but also a number of our partner’s store. We are all very excited about offering this Gift Card to you, but it is not ready for distribution as yet! Although we are still offering our traditional Gift Certificate that can only be used in our store. Please call Customer Service Department or look on your information Menu, click Gift Certificate for instruction on obtaining a Gift Certificate.
How do I purchase a Gift Certificate?
Purchasing Gift Certificates is very easy and purchased just like any other item in our store. You can pay for our Certificate using our stores standard payment method(s) or just contact customer service and they will help you through. Please review our Gift Certificate program.
How Do I Redeem the Gift Certificate?
If you purchased a Gift Giving Certificate, or received one by email from a loved one, friend, company or college you will find it easy to redeem. When you received your email it contain details of who sent you the Gift Certificate, along with a short message from the person or company the purchased it for you. The Email also contained the Gift Giving Certificate Number. This number has been register with our company and is use to track the purchase of your certificate. If your number is lost, you will not be unable to redeem your certificate unless proof of purchase can be validated. This number is the only way you will be able to Redeem certificate. So print it out and keep it in a safe place for your reference later. If you have any question, please feel free to contact our Customer Service Department and they will be happy to assist you.
100% Customer Satisfaction
Do you offer a Satisfaction Guarantee?
Our Promise and Commitment to you is: provide you with the most complete selection of quality products, at the best prices. While standing behind everything we sell at Lovers Wish. Our staff is committed to making your shopping experience at our store, the best option over any other existing retailer. We pride ourselves on offering an unparalleled selection, excellent products, and fast service. If we are fortunate enough to earn your business, we will make sure this is one of the best retail experiences you have ever had. We guarantee; If you are not truly satisfied, just call our customer service center and one of our representatives will work with you to replace or refund your money.
